Privacy policy

PRIVACY POLICY

Effective as of 06.01.2025

SIA "Flautu Paradīze", registered address: Dzirnavu iela 100 k-3, LV-1050, Riga, Company registration number: 40203533087, VAT No. LV40203533087 (hereinafter – the Company), highly values the privacy of its clients, business partners, and website visitors. This document sets out the principles and procedures for processing and protecting personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and other applicable legal acts.

1. GENERAL INFORMATION

1.1. This privacy policy applies to the processing of personal data conducted by the Company, including data collected via the website www.flautuparadize.lv (hereinafter – the Website).

1.2. Personal data is processed for the purpose of providing Company services, enabling effective communication, and ensuring compliance with legal requirements.

2. TYPES OF PERSONAL DATA PROCESSED

2.1. The Company processes the following types of personal data:

Identification information: name, surname;
Contact information: email address, phone number;
Technical information: IP address, information about the device and browser used;
Other data voluntarily provided by the data subject during communication or while receiving services.

2.2. Personal data is processed only when necessary for specific purposes and is collected in an adequate, relevant, and limited manner.

3. PURPOSES, LEGAL BASIS, AND DATA RECIPIENTS

3.1. The Company processes personal data for the following purposes:

Provision of services and customer support;
Communication and responding to inquiries;
Improving the functionality and user experience of the Website;
Fulfillment of legal obligations under applicable regulations.

3.2. When necessary, personal data may be shared with third parties, such as:

Courier or logistics companies for delivery of goods or order fulfillment;
Cloud service or IT providers who support the Website and data processing systems;
Government or municipal institutions when required by law or official requests.

3.3. Data is only shared to the extent necessary for the specified processing purpose. Third parties process data according to the Company’s instructions and in compliance with applicable data protection laws.

3.4. The legal bases for data processing include:

Data subject’s consent (GDPR Article 6(1)(a));
Performance of a contract or taking steps prior to entering a contract (GDPR Article 6(1)(b));
Fulfillment of legal obligations (GDPR Article 6(1)(c)).

3.5. Processing of personal data related to flute repair services
To provide flute repair services, the following personal data is processed:

Client’s name, surname, contact details (email, phone number, address if delivery is required);
Information about the instrument being repaired (e.g., model, serial number, description of the issue).

3.6. Personal data is used for:

Communicating with the client about repair progress, approval of cost estimates, and return of the instrument;
Preparing and retaining repair documentation for warranty purposes.

3.7. Data is stored no longer than the warranty period or, if no warranty is provided, no longer than one year after the repair is completed.

3.8. After the warranty period, data is deleted or anonymized, except where retention is required for legal accounting or regulatory purposes.

4. COOKIES AND SIMILAR TECHNOLOGIES

4.1. The Website uses cookies and similar technologies to ensure its functionality, enhance user experience, and analyze usage.

4.2. Cookies are small files stored on the user’s device upon visiting the Website.

4.3. The following types of cookies are used:

Essential cookies: Necessary for the basic functionality of the Website, such as navigation and access to secure areas. These cannot be disabled.
Functional cookies: Save user preferences (e.g., language) and improve the user experience.
Analytical cookies: Help understand how users interact with the Website and improve performance using anonymized data.
Marketing cookies: Used to deliver personalized ads and content based on user interests.

4.4. Users may choose whether to consent to the use of cookies, except for essential cookies required for Website functionality.

4.5. Users can manage or delete cookies:

Using the cookie management tool provided on the Website;
By adjusting browser settings to block or delete cookies.

4.6. Information on managing cookies in specific browsers is available here:

4.7. The Website may use third-party cookies, such as:

Google Analytics – for analytics;
Facebook Pixel – for advertising and marketing purposes.

4.8. Third-party cookies are subject to the respective providers’ privacy and cookie policies.

5. DATA RETENTION PERIODS

5.1. Personal data is retained only as long as necessary to fulfill processing purposes or as required by law.

5.2. After the retention period ends, data is securely deleted or anonymized.

6. PRINCIPLES OF DATA SECURITY AND PROTECTION

6.1. The Company implements all necessary technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data.

6.2. These measures include encryption, access control, and regular security audits.

7. DATA SUBJECT RIGHTS

7.1. Data subjects have the following rights regarding their personal data:

Right of access – to request information about their data processed by the Company;
Right to rectification – to request correction of inaccurate or incomplete data;
Right to erasure – to request deletion of data no longer necessary;
Right to restrict processing – to request restriction of data processing in specific cases;
Right to object – to object to processing based on the Company’s legitimate interests;
Right to data portability – to request transfer of data to another controller in a structured format.

7.2. To exercise these rights, the data subject may contact the Company using the contact details provided in section 9.

8. COMPLAINTS

8.1. If a data subject has concerns regarding personal data processing, they may file a complaint with the Data State Inspectorate (www.dvi.gov.lv).

9. CONTACT INFORMATION

For questions related to this privacy policy or data processing, please contact:

SIA "Flautu Paradīze"
Address: Dzirnavu iela 100, LV-1050, Riga
Email: info@flautuparadize.lv
Phone: +371 25990056

10. POLICY AMENDMENTS

10.1. The Company reserves the right to amend this privacy policy at any time to reflect changes in legal requirements or business operations. The updated policy will be published on the Website with the effective date indicated at the top of this document.