Frequently asked questions
What are the prices for annual maintenance?
– Maintenance costs depend on the quality of the flute. The age of the instrument is taken into account — the older the parts and the flute itself, the more work needs to be done. Of course, additional costs also arise if parts need to be replaced. It is also taken into account whether the instrument is played outdoors, whether it is regularly maintained, and whether it has been taken for maintenance. The more regularly the flute is maintained, the lower the costs. The exact price can only be stated by seeing the instrument and making an estimate.
After purchasing a new flute - when should I take the instrument for its first maintenance?
– Usually after two years, when the warranty expires. As soon as the craftsman touches (disassembles) the instrument, the warranty expires.
What is included in the warranty for a new instrument?
– The warranty is usually two years and covers industrial defects ONLY. Adjustment of the flute cushions is NOT covered by the warranty. If the cushions become out of adjustment within the first 2 years, this is usually an indication of insufficient care and maintenance.
After how long should all pillows be replaced?
– Mostly after 7–10 years, depending on the quality of the cushions and how often the flute is played.
How long does annual maintenance take?
– If you sign up in time, maintenance can take up to 3 days. The exception is cases where specific parts are needed and must be sent.
What is included in the Flute Paradise guarantee?
– When you purchase an instrument at Flautu Paradīze , you are provided with key adjustment, headstock adjustment, and other minor repairs that often occur within 2 years. Flautu Paradīze also offers a 20% discount on the first cushion adjustment after purchasing the instrument.
Which flute should I buy?
– When purchasing a flute, it is essential to consult with both a master and a flute teacher. It is worth considering various options — for example, open valves, amount of silver, quality of parts, etc., as all of this affects the quality of the artist's playing.
What should I do if I want to send my flute for maintenance by courier?
– It is important to wrap it in bubble wrap and put it in a box , securing it so that it does not move around in the box. Be sure to indicate that the package is fragile!
It should also be noted that if the maintenance is scheduled for, for example, May 1st, then the flute must be sent before this date so that the technician can get to work on the scheduled day. Otherwise, you may have to wait in line again.